C-RAD has a global service organization – C-RAD Services – that provides installation, application training and aftersales services worldwide.
The increasing workload on clinical personnel is an important reason for customers to outsource service and quality assurance tasks to experts. C-RAD service engineers can ensure rapid and professional support and intervention when necessary.
C-RAD Services covers all soft products such as service contracts, dedicated application training, and installation services. We have service contracts with different levels, and customers can choose a full-service agreement that includes full support for hardware and software as well as preventive maintenance. Less comprehensive service agreements are available that cover only hardware, or only software updates.
Customers may choose service contracts on an annual renewal basis or as a long-term service agreement as part of the product purchase.
C-RAD is establishing its own C-RAD service organization in core markets. Service support groups are currently located in the US, China, Germany, France and Sweden.
In countries where C-RAD is represented by distributors, C-RAD ensures a high and homogeneous service level by offering regular service training programs at C-RAD’s training center for the distributors.
For application training, C-RAD is establishing a network of application specialists, both employees and clinical consultants, who have dedicated knowledge in the field of optical patient positioning with C-RAD products.